Returns and Refunds

Our return policy broadly covers three separate products: 

Samples

If you are unhappy with your sample, or no longer want it, you can return it to us for a full refund as long as:

  • the item is returned within 14 days of receipt
  • the item is unopened, in original packaging and in a resaleable condition

Custom Wedding Stationery Orders

For orders during which you have received a digital proof. 

As full custom orders go through a design process with customer approval along the way we cannot offer returns or refunds on these items. The customer will have the final say before the design is printed and made and so we cannot take responsibility for any mistakes on the design. 

However, if there is an issue with your order, please get in touch with us and we will do our very best to remedy the situation for you! 

Other Products (including bridesmaid cards)

If you are unhappy with your order, or no longer want it, you can return it to us for a full refund as long as:

  • the item is returned within 14 days of receipt
  • the item is unopened, in original packaging and in a resaleable condition